DELIVERY OPTIONS

USA

• Standard Ground (5-6 b days) - FREE (Except Masks)
  
• Priority (3-4 b days) - CALCULATED
• Express (1-2 b days) - CALCULATED
• Clearance items (5-8 b days) - CALCULATED 

CANADA

• Au Noir Shirts Only (2-3 b days) - FREE
• First Class Canada (10-12 b days) - CALCULATED
• Priority International (6-9 b days) - CALCULATED
• Express International (3-5 b days) - CALCULATED
• Clearance items (5-8 b days) - CALCULATED 

REST OF THE WORLD

• First Class International (11-15 b days) - CALCULATED
• Priority International (6-10 b days) - CALCULATED
• Express International (3-5 b days) - CALCULATED

SHIPPING COST

All our products ship from various locations. Typically each brand ship from a different zip code. The shipping cost are calculated based on the number of packages to be sent.

LEADTIME

Following credit card authorization and verification of information, our fulfillment centers will need 24 hours to prepare your delivery (excluding weekends). Shipping options do not include the 24h preparation time.

CUSTOM DUTIES

If you are ordering from outside the Unites States of America, you may be subjected to custom duties at deliveries. Our prices do not include duties, therefore you are responsible for them upon delivery. If you are in Canada, please note that all Au Noir Products ship from Montreal, therefore you will not have to pay any duties for this brand.

GENERAL POLICY
-We accept items for Exchange or Refund within 30 DAYS of the purchase date (limited to one time exchange unless defective).

Optional shipping fees such as Express or Overnight shipping are not refundable.

All Sale Merchandise is FINAL SALE, No Exceptions.

All Masks are FINAL SALE, No Exceptions.

All orders using discount codes can and will be only returned for store credit or exchange. No exceptions.

If you opt for a store credit, we will provide you with a free return label and no restocking fee. If you opt for a refund on your payment method, the return label (USPS) cost will be deducted from the refund and a $10 restocking fee will be charged as well.

The item(s) that are returned for an exchange or refund MUST be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached.

Domestic and international returns must be returned to us within 15 business days from the day we have approved your return authorization request. The item(s) must meet the following criteria:

Without showing any signs of damage or wear in any way.
Items must not have been worn, used, altered, ironed, washed, or dry cleaned.
Items returned to us MUST have all the original tags attached (and must not be removed) and include undamaged original packaging. Items must be returned in the conditions in which they were received. Customer is responsible for all shipping costs if seller is not at fault.

NOTE: When trying on clothing, please take special care to ensure you are not wearing any deodorant or cologne that can leave a mark or scent.

In case product are returned with missing tag or seal cut, we will deduct $15 from your credit in case of a refund or store credit.

ALL EXCHANGES AND RETURNS MUST BE AUTHORIZED. Please contact us or call (888) 771-2872

DAMAGED ITEMS:
If you received an item that is damaged or defective, you must notify us within 5 business days otherwise we will not accept the return.

SALE ITEMS:
All items in the Sale / Clearance categories are FINAL SALE. These "Final Sale" categories contain select styles with reduced prices that cannot be returned or exchanged.

GIFT CARDS:
Gift cards sales are final sale and cannot be redeemed for cash, no return accepted.

RETURN PROCEDURE:
We make returns simple! To return your item/order, we simply ask you to provide us with the reason for return, the order number and item description/name using our general contact form (you can find the order number and item name under your account info, order confirmation email, or on your invoice). After the verification of your information, you will receive information to return the package to us.

RETURN A PRODUCT
All returns MUST be authorized! To prevent delays, we ask that you adhere to our return instructions. We recommend to send the items via a traceable shipping method such as UPS, FedEx or DHL.

Disclaimer: We reserve the right to refuse any return or exchange on merchandise that does not meet the above requirements. Unfortunately, we cannot exchange, replace or credit altered merchandise. Please ensure you are completely satisfied with your item before you remove the tag(s).

Effective Jan 6th 2020